Vacancies

Submit Your CV

Vacancy Search

Details For : DCS TECHNICIAN/ ENGINEER

Job Title

DCS TECHNICIAN/ ENGINEER

Location

Midrand

Date Posted

5/14/2018 2:57:14 PM

Industry

Information Technology

Remunaration

Based on Experience

Reference

657

Employment Equity

non EE/AA

Permanent/Temporary

Permanent  

Summary

A company that specializes in IT services, based in Johannesburg - Midrand is looking for a DCS TECHNICIAN/ ENGINEER to join their team.

Job Description

JOB STATEMENT

To provide good service to clients and provide technical assistance. Action and close new calls within customer SLA’s.

Key Performance Areas

DCS Certified Engineer:

·         Ensure all calls are attended within the SLA

·         Ensure that you are up to date with certifications

·         Conducting yourself in a professional manner at all times

·         Complete all administration within specified time frames as per company policies

·         Ensure that all faulty stock is returned the following day for repairs

·         Ensure that all calls are followed up with a phone call the next day to confirm the status of the repair

 

Compliance with Policies and Procedures:

Ensure that you use employment devices only for work related purposes in line with company policy

Accurate and detailed logging of travel as per company standards where required

Communication

·         Ensure proper and effective communication with the service desk and customers till call closure

·         Ongoing feedback regarding reoccurring issues within the field.

 

First time Fix

To ensure a minimum average of 95% first time fix in the field excluding DOA parts and misdiagnosis

Training

Keep up to date on all training certifications provided

Major challenges, complexities and risk associated with the job.

 

·         A wide range of technical skills required to resolve various technical issues, continue to update your knowledge, conformance to any formal certification requirements as advised time to time.

·         Ensure customer satisfaction and conducting yourself in a professional manner at all times.

·         Prioritizing time to meet SLA requirements, with limited resources 

·         Professional and appropriate interpersonal skills in dealing with a broad range of customers including Executives

 

Job Requirements

 

FORMAL QUALIFICATION:

Relevant 3 years qualifications, or a certificate A+, N+ and Fundamentals of Storage in Information Systems or HPE Storage certification (MSA/ SoreEver/ StoreOnce)

 

 

EXPERIENCE

·         2-years’ experience in similar environment

·         4 years’ experience in storage fundamentals

·         4 years’ experience in HPE/ IBM storage products

 

COMPETENCIES

·         Knowledge of SAN Fundamentals Across all OEM’s

·         Patient and helpful

·         Good verbal communication

·         Good time management

·         Good problem-solving skills

·         Energetic and committed approach in helping customers

A high level of confidentiality and ethical conduct

Contact Person

Erica  

Contact Number

0123456371  

Contact Email

erica@peopledimension.co.za  
     

Tell A Friend  Tell A Friend Print This Vacancy  Print This Vacancy Bookmark This Vacancy  Bookmark This Vacancy Apply For This Vacancy Apply For This Vacancy